Refund policy

Return & Refund Policy

All of our products are made to order. Because of this, we do not accept returns, exchanges, or cancellations for buyer's remorse, incorrect size selection, incorrect color selection, or change of mind.

We will gladly replace or refund an order only if:

• The product arrives damaged.
• The product has a manufacturing defect.
• The item is misprinted or printed with poor quality.
• You receive the wrong item.

To request a replacement or refund, please contact us at support@planetofthoughts.com within 14 days of delivery and include:

• Your order number.
• Clear photos showing the problem.

The applicable return address, if a physical return is required, will be provided after your claim has been reviewed and approved. Please do not send returns to the business address shown on our website unless specifically instructed to do so.

If your claim is approved, we will provide a replacement or a full refund at no additional cost.

We do not accept returns of used, washed, or intentionally damaged products.

This policy does not affect any mandatory consumer rights that apply under applicable law.